The pandemic anniversary might have just passed, but in the year since many firms switched to a semi-permanent work from home policy, I have found it interesting to reflect on the changes it has made to accessing legal resources.

Last spring, law firms, like most organizations, rushed to transition to a more remote environment, with the hopes of possibly returning to the office in a month or two. Meanwhile, every legal publisher kickstarted some sort of COVID-19 related legal resource, mostly made free to the public, to update readers on practical guidance and advisories or regulatory and statutory changes.

But as summer turned the corner, it became abundantly clear to both firm administrators and librarians that we were in it for the long haul. As books languished on the shelves untouched and library budgets were slashed, information professionals cancelled print subscriptions and found new online alternatives. Firms committed to multi-year print library maintenance agreements limped along as best they could while still trying to up the ante with remote service offerings. And then the digital quagmire came.

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Unlike print libraries which can house thousands of publications from hundreds of publishers, the online legal resource library is one riddled with a hellscape of hyperlinks to subsets of legal information. Firms with intranets already in place found this slightly challenging. Still, they were adequately positioned to take their offerings into a singular online platform where users could find all they needed in a convenient location.

But what about those that did not? The usage metrics speak for themselves. Single digit sign-in numbers, zero active users, and buried online legal resource guides tell a tale of disuse and disservice for their subscriptions. Unfortunately, out of sight sometimes really does mean out of mind. Vive la révolution! It is never too late to evaluate services that no longer serve you, even if that means a more permanent cancellation altogether.

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